We are open Monday - Friday, 9 am - 5 pm (Eastern
Standard Time), except holidays, vacation days and show days. Please find a
post on our home page if we will be out of the office.
Custom Orders
We would be happy to speak to you regarding a custom made
piece or painting. Please contact us.
Payment
We accept payments online through Paypal. Money order or
cashier’s check will be accepted. All payments must clear before we ship out
your package. Please contact us if you would like to send a money order or
cashier’s check.
All packages are processed the next business
day and shipped Priority USPS 2 - 3 business day service. If you
order on Friday, it will ship out on the following Monday. The only exceptions
are holidays, vacation or show days. Additional charges apply for expedited or international
orders.
We make every effort to
photograph each piece to show a real representation. Differences in color
monitors may alter the appearance. Please contact us prior to ordering if you
are unsure about color, size, design or materials.
Firegirl
Designs is not responsible for lost, stolen or damage packages. Should a
customer be unsatisfied or come across a defective item, it may be returned for merchandise
credit or full refund minus shipping charges. The return would need to be within seven days of purchase.
Returned merchandise must be in original condition and packed securely for
shipment. Firegirl Designs is not responsible for postage on returned items.
Vitreous enamel and
sea glass pieces are real glass and
should be treated as such. Due to its fragile nature, cracks, chips or
shattering may occur if not treated with care. Each piece is one of a kind and
not duplicated, therefore an exact replica cannot be made. Repairs might be
possible depending on the type of damage. Please contact us for repair pricing.
Regarding Precious Metals Pricing- Due to the recent volatile nature of the metals market, prices on my site in addition to other sites selling precious metals, will be fluctuating.